Policies

Refunds, Missing, or Damaged Items:

MISSING ITEMS:

- If an item is missing in the transition of shipment, a replacement or a full refund may be requested.

- DOMESTIC ORDERS: Please wait at least two weeks after shipment before the item is declared missing.

- INTERNATIONAL ORDERS: Orders shipped internationally can take up to two months to reach their destination. Please let me know in due time if the item has never arrived.

DAMAGED ITEMS:

- If an item arrives damaged, please contact me as soon as possible for a replacement or a refund.

- Be ready to provide photo evidence of the damage.

REFUNDS:

- Full refunds are only available for items that have arrived damaged.

Refunds and returns are not available after 30 days of receiving the item.


ITEMS ARRIVING THAT ARE MELTED:

- In the case of lip balms, solid perfumes, and body butters, please know that these items are prone to melt during warmer months when left inside of mailboxes or in transition.

- Please contact me as soon as possible for any questions regarding items that have melted in transition.